ORDER ONLINE!
GET YOUR PIZZA
FOR PICK UP
OR DELIVERY
Online orders are available for pickup or delivery. *Please confirm that you are ordering from the correct location before you pay for your order as we will reduce any refunds for orders placed at the wrong location by a 33% fee.
Your order will be ready approximately 20-30 minutes from the time the order is placed unless you are ordering more than 4 pizzas, or if you are ordering during a large event at The BLOCK. Please allow an additional 15 minutes for your order to be completed if any of these apply.
Please note that we do not employee our own delivery drivers. Our delivery service is through a THIRD PARTY system that utilizes Door Dash®, Postmates® and Uber Eats®. Once your order is picked up, we are no longer in responsible for the order. If you have an issue with the order (food in the bag), please contact us via telephone at 505-492-5126. If you have an issue with delivery of your order, please contact the customer care number on your text or email receipt.
THICC ONLINE ORDERING & REFUND/RETURN POLICIES
THICC Pizza Co. requires the following for all refund requests:
Please submit a contact form on our website with photos of the issue and a description of why you are requesting a refund within 2 hours of receiving your pizza. If the pizza is burnt, undercooked, etc, send a photo of the area that is the issue. If the pizza is topped incorrectly, please send a photo of the top of the pizza. A THICC Pizza Co. representative will open an investigation into the issue utilizing camera footage of our team and the pizza(s) in questions. All qualified refund request submissions will be contacted via email or phone as soon as possible. If a refund request is approved, funds will be returned within 48-72 hours of processing the refund.
If preferred, please return any/all refund request pizza(s) to our store for immediate refund consideration. Please note that THICC Pizza Co. is unable to process refund requests without photos or the return of the pizza(s) with issues.
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